How to dispute the cost of a UBER trip through the app

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Through a mobile application, in just a couple of clicks, you can call an Uber taxi to a specified location. The company focuses on users with different incomes, so Uber tariffs have a big run-up in cost and car classes.

How Uber services are divided by tariffs

To start using Uber, you need to download the application on your smartphone. The passenger will be asked to indicate the start and end points of the route, as well as decide on the choice of car category. For convenience, the service has several tariff plans that make it easier to navigate with respect to the cost of the trip and the class of the vehicle. You can choose a fare before each trip.

The economy option for travel is the Uber X tariff. It provides for the use of economy or middle class cars without markings. Hyundai Solaris, Ford Focus, Kia Rio, Honda Civic, Chevrolet Cruze and similar vehicles may come for you. The machine must not have any technical or external damage. In this tariff, free waiting lasts 3 minutes, and paid waiting another 9 minutes, after which the driver leaves.

The driver must have a neat appearance, sportswear is not allowed.

In some cities where the Uber service is present, an even more profitable tariff is working - Uber Start.

Uber select

In the Uber Select tariff, the aggregator offers a medium or high class vehicle. These include Lexus IS, Toyota Camry, BMW 3-series, Honda Accord, Skoda Octavia. The car should be released at least in 2012 and look perfect. No technical or aesthetic damage is allowed. The drivers are subject to the same requirements as in the base rate. Free waiting also lasts 3 minutes, paid - less than 12 minutes.

How can a passenger request a review of the cost of a trip:

Open the UBER app on your smartphone.
We call up the menu by clicking on the three dashes in the upper left corner.
We go to the "Help" section.
We go to the "Travel and cost review."
Choose the desired trip from the last.
We go to "I do not agree with the cost of the trip."
Choose the appropriate variant of the problem, for example, “Non-optimal route”, “We made an unplanned stop” or another one from the list.
Specify additional comments and send.

UBER Support will review the complaint and if everything is confirmed, they will return the money to you.

How can a driver challenge the adjusted cost of a trip:

In the application menu for UBER drivers, select “Account”.
Click "Help."
Click on “Travel and Cost Review”.
Click "Rides" and choose a ride.
Click "Travel and Tariff Analysis".
Click "My trip cost has been adjusted."
Send comments about the adjustment.

How to make a request for a review of the cost of a trip:

In the application menu for UBER drivers, select “Account”.
Click "Help."
Click on “Travel and Cost Review”.
Click "Rides" and choose a ride.
Click "Feedback".
Click "Another question"
Post a comment.

Uber black

Tariff with executive cars - Uber Black. They are allowed cars like the Audi A6 / A8, BMW 7-series, Jaguar XF, Hyundai Equus from 2012 release and above. The tariff is suitable for business meetings, negotiations and all those cases when it is important not only to get in comfort, but also to impress. Drivers must have a business and serious look, and the client is allowed to go only in a business suit.

The Uber Kids option is used in all three tariff plans and provides for a taxi with a child seat, i.e. a car equipped for the safe transportation of a child. A fixed fee is charged for each seat - plus 100 rubles to the cost of the selected fare.

Video: explanation of tariffs on the shelves.

What are fixed price orders?

Each user receives information about a fixed trip price at the time of ordering a taxi. It includes the cost of serving the car in accordance with the tariff, the expected travel time and duration of the trip. A tariff factor can be applied to the tariff depending on the demand for cars.

Already at the time of a taxi call, the service will offer the client to agree to pay a fixed cost. The function, introduced relatively recently, has replaced the so-called estimated cost of the trip. However, it does not mean that Uber will ultimately not be able to increase the price of ordering a taxi if additional stops were made along the way or the final destination changed. If the trip fully meets the previously stated criteria, the user will pay the fixed amount that was presented to him at the time of placing the order.

Video: An explanation of what a fixed trip cost is.

Tariffs in different cities of Russia

Uber taxi fare conditions vary by region. For comparison, data are presented for five large Russian cities. All prices are in rubles.

Uber x	Uber SELECT	Uber black
Moscow	The minimum cost is from 99 rubles, 1 km in the city - 12, a minute on the way - 6 p.	The minimum cost is from 199 rubles, 1 km in the city - 18, a minute on the way - 9 p.	The minimum cost is from 299 rubles, 1 km in the city - 28, a minute on the way - 14 p.
St. Petersburg	The minimum cost is from 79 rubles, 1 km in the city - 15, a minute on the way - 3 p.	The minimum cost is from 149 rubles, 1 km in the city - 18, a minute on the way - 5 p.	The minimum cost is from 390 rubles, 1 km in the city - 22, a minute on the way - 15 p.
Vladivostok	The minimum cost is from 99 rubles, 1 km in the city - 10, a minute on the way - 5 p.	The minimum cost is from 199 rubles, 1 km in the city - 10, a minute on the way - 2 p.	The minimum cost is from 249 rubles, 1 km in the city - 10, a minute on the way - 2 p.
Yekaterinburg	The minimum cost is from 89 rubles, 1 km in the city - 9, a minute on the way - 2 p.	The minimum cost is from 99 rubles, 1 km in the city - 10, a minute on the way - 3 p.	The minimum cost is from 119 rubles, 1 km in the city - 9, a minute on the way - 1 p.
Nizhny Novgorod	The minimum cost is from 59 rubles, 1 km in the city - 9, a minute on the way - 3 p.	The minimum cost is from 99 rubles, 1 km in the city - 6, a minute on the way - 6 p.	Missing

How to save passengers on trips

The driver arrives exactly to the point displayed on his map in the Uber Driver application. If the passenger does not wait until the GPS navigator comes in, then your location can be determined by the cell towers, which will give inaccurate coordinates. Given that drivers are prohibited from calling within 5 minutes of arrival, some passengers only have to pay extra for waiting to get to the car due to incorrect data. So always look at what the display shows.
To tell the driver exactly which side to approach, use the "pull" function in the application. After you have indicated, for example, that you will be waiting for the driver at the Sports Palace. Grab a card with your finger and pull it towards the street from which the car should be waiting for you.
Refuse to travel during rush hour or bad weather - at this time, Uber is the most expensive.

Peak rate alert in mobile app for customers

Payment for additional options

Uber charges a fee for additional options, like all other dachshund services. Convenient billing not only for kilometers, but also for travel time allows you to transparently calculate the fee for waiting or if the passenger at the time of the trip changed destination.

The client can control all additional embezzlement through receipts, they come by e-mail (if indicated in your account) after each completed Uber trip.

What are peak odds

Uber offers surcharges for drivers who work in the budget segment during trips during peak times. This means that the driver Uber will receive more money than the client will pay him. The calculation occurs through the multiplication of the order in the peak zones in automatic mode. The system looks at how many customers book trips with Uber in a specific area. Based on the frequency of requests, the cost of a premium for a driver can be multiplied by an indicator from 1.2 to 3.5.

Individual offers of guaranteed peak rates
Individual offers of guaranteed peak rates
Peak rates on the map

For example, the driver completed the order, having received 480 rubles for it. But at this time in the area there was a multiplying tariff of 2.3. We calculate 480 x 2.3 = 1104 rubles. A 20% Uber commission will be charged from this amount. As a result, the driver will receive 883.2 rubles per order.

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